Aurora, IL

one of the worst banks. slowly . no support . no one knows their job. what are you doing there? I'm closing my account

If you want to bank at a place that does not make you feel like a Robot than First American Bank is the place to do it!! This bank makes you feel like George on it's a wonderful life!! Manuel is the BEST!!

I am very disappointed how my husband and I were treated here.

Great job by all the people at First American. Very simple process. Very professional and easy to work with. Very good on follow up questions Highly recommended!!!

This bank and branch is really cool they always help me out whenever go they are awesome specially Marasol god bless you guys

Marisol Montoya the branch manager at the 3054 e New York st Aurora il location knows her customers by name and will do whatever it takes to make the customer experience the best it can be. Five stars all the way

Karin is by far the most disrespectful banker I've ever had the opportunity to interact with. Aside from speaking outside her area of expertise, she has no shame in communicating that herself nor the bank care about their clients. I would love the opportunity to speak with a branch manager or more preferably, a district manager about the interaction.

I’ve been banking with First Am Bank for almost 20 years! I love not only that they are a local bank but that they have great customer service that is accessible and prompt. My branch in Aurora has an amazing and friendly team, that goes out of their way to help. I highly recommend them!

I have had good experiences with the staff but their website is junk. Its the worst old non user friendly site i have ever been to. I fear only a few things and the occasional times I need to use this site is one of them. Hours and hours of my life wasted on the phone for their problems. PNC bank does not have these issues. I'm moving my accts back to them.

I found that the personal banker was so helpful and willing to make sure everything was understood as I began to shift from one bank to First American. My personal banker even did a follow-up a week after opening my accounts to see if I had any questions and if I was comfortable so far with the transactions. First American is very attentive to their consumers.

Horrible bank, very misleading with their monthly fees and horrible customer service. Charged me $10/month fee for two years without notifying me and said they can’t do anything about it. Spoke to the manager and she was rude. Definitely don’t recommend this bank. Please use Chase or other bank.

Todo el personal es muy amable

I've been going here for years and I've always experienced nothing but the absolutely best service possible! Every single person who works or has ever worked at this particular branch is warm, kind, and amazing! They always go above and beyond for any and every customer that walks through their doors. Thank you!

The banker forgot to return my debit card after she kept me at the window for twenty minutes with a simple deposit, but she talked and laughed with the coworker. Always bad service at this bank, never had such a problem at my other bank - Bank of America.

Always super friendly!

Nice, polite and helpful staff. Excellent first impression.

awesome people!